Q: What nail care brands do you offer?
A: London Nail Vault specialises in high-quality nail care products from brands like Bio Sculpture, Manucurist Paris, NailBerry, Zoya, Fresh Therapies, and Elim hand care.
Q: Do you offer international shipping?
A: Currently, we do not offer international shipping. We only ship within the UK.
Q: How do I use Bio Sculpture Gel products?
A: Bio Sculpture Gel products are professional-grade and should be applied by a trained technician. For at-home care, we recommend using Bio Sculpture's Multi Cleanse for maintaining your gel nails between salon visits.
Q: What is your return policy?
A: We offer a 14-day return policy for unused, unopened products in their original packaging. Please contact us through our website's contact form to initiate a return.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, and Visa, providing flexibility and convenience for your shopping experience.
Q: How long does shipping take within the UK?
A: Orders are typically delivered within 2-3 working days within the UK. Please note that we currently do not offer international shipping, so all deliveries are domestic.
Q: Do you offer gift wrapping services?
A: Currently, we do not offer gift wrapping services. However, our products are packaged securely and attractively, making them suitable for gifting as they are.
Q: Can I track my order once it's shipped?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier's website.
