Store FAQs
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay for a secure and convenient checkout experience.
How long does delivery take?
Standard UK delivery typically takes 2-4 business days. Express options are available at checkout. Please see our Shipping Policy for details.
How can I track my order?
Once your order is dispatched, you'll receive a tracking link by email. You can also log in to your account to view order status.
What is your returns policy?
We accept returns within 14 days of delivery, provided items are unused and in original packaging. Please see our Returns Policy for full details.
Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us as soon as possible. We'll do our best to accommodate changes or cancellations.
Do you ship internationally?
Currently, we only ship within the UK. We hope to expand delivery options in the future!
How do I contact customer support?
You can reach us via our contact form or by emailing hello@londonnailvault.com. We aim to respond within one business day.